Amazon Internal Communications

Context

A to Z is Amazon’s internal app for 1.5 million hourly and salaried employees. The Updates Feed is where employees receive internal communications, like news and notifications. There are ~700k+ weekly users for the Updates Feed.

Mercury is the content authoring tool authors use to create internal communications content published on the Updates Feed. There are 200+ authors who use the tool daily, managing a weekly publication of 12M volume.

Role

Mercury - Solo Designer

A to Z Updates Feed -
Team of 3 (comms)

Duration

Sep 2022 - October 2023

Currently still supporting minor enhancements — main focus is on WIP project in the internal communications space

Problems to solve

A to Z Updates Feed was launched in 2021. The communications team is working towards improving the experience for employees, allowing a more customized experience and covering more use cases.

On Mercury, there is currently a gap in authoring capabilities and features compared to 3P products. As a solo UX Designer for Mercury, I’ve designed features to enhance to authoring capabilities to elevate the platform.

In order to enhance authoring capabilities and features, some of the key feature shipped include:

  • Content creation centralization - migrating creation and management of system-triggered communications into Mercury, with improved localization and approvals process

  • Image gallery - introducing visual-led content by allowing authors to publish content with multiple images

  • Internal cropping - allowing authors to crop images within the editor itself to maintain a uniformed front-end while giving more flexibility in uploading images in any aspect ratio

  • Localization - giving authors the capability to edit and preview auto-translated content and input manual translations

  • Analytics tagging - provide tracking of content performance via analytics tags to content published

Work is summarized. Please reach out for more details.

Mercury projects

Mercury content editor, page where authors to create content draft for A to Z Updates Feed.

Key projects to improve the A to Z internal communications include:

  • Corporate News on Mobile - launching of mobile ‘Updates Feed’ (previously only to associate employees) to corporate employees, which called for a updated version of content cards, detail page patterns, and navigation

  • Additional feed actions - more feed control and customization given to user by introducing actions such as mark as read, commenting, saving

  • ‘News You Missed’ feature - designed new component that shows user articles that have not been read yet to optimize content discovery

Work is summarized. Please reach out for more details.

AtoZ Updates Feed

Amazon A to Z app for employees and Updates Feed.